Email us your design or thoughts before you purchas via the contact us page
The below information is designed to guide you through the process of ordering your own design. If you have any questions please contact us.
If you do not want to draw/create and send us the design just email and tell us what you want on your pants. Advise us on the colours you would like on your pair. You could send us links to something you have seen online and would like on your pants. Example: smiley face, stars, transformer etc. The pattern must be simple. We hand cut reflective materials and sew it on to the pants so cannot do intricate designs.
Once we receive payment our designer will create a photoshop for your approval. We are happy to revise this once. Production will commence after you approve and send us the correct measurements. Orders will be delivered 5-8 weeks from the date of approval.
Payment options available. Credit card, paypal and bank transfer. If you live outside of australia and would like to bank transfer here are the details to do so. You can pay at your end in your currency. Advsie the bank that alternategear needs to receive quoted amount including shipping in australian dollars.
Alternategear westpac account bsb 032298 account number 305478
For customers outside of australia – international telegraphic transfer swift code wpacau2swest pac bank street address 31 willoughby rd, crows nest ,nsw 2065. Australia
you are required to put in your details including measurements at the time of ordering by default. We will contact you if any measurements seem wrong. Refer to the template (HOW TO MEASURE is available on most product pages) with description to assist you with measuring.
once we have the order we will queue it up in that order and our designer will make it when the turn arrives and ship it to you to reach within advertised time frames ( 5-8 week )
length of your shorts must not be more than 31inches or 79 cms. If longer the cost will be same as a pair of custom made phat pants. We will contact you for the additional payment. You can email us or advise us of anything through the order comment box just before check out.
Customization we have 10 colors available to use to create patterns to sew on your phat shorts. These are deep blue, uv green, uv pink, uv yellow, uv orange, purple, white/clear, dark green, gold and red. We can change the color of the pattern for you at no additional cost depending on availability. Phat pants carry a 6 month warranty. You must read our faq page for care and washing instructions.
we custom make all shorts so we can make any size. Size 38 inches around the waist or bigger can incurs an additional fee of up to $30. This covers the additional postage cost incurred also.
Ordering and shipping of phat shorts
ordering online from alternategear is easy, secure and faster. All you need to do is follow instructions from the website.
For delivery, ordinary air mail will be used which may take 10 to 14 business days until the product arrives. This can be different during for example Covid times due to reduced number of flights. Please note above mentioned shipping times do not include manufacturing and handling. In total expect 5-8 weeks before you receive your order
alternategear uses express post australia to deliver our products in stock in Australia. Most items are custom made to order outside of Australia. You can always check on something emailing us via the contact form or WhatsApp/SMS
Warranty and care for the phat shorts
customized shorts from alternategear have 6 months warranty. The day we ship out is the day your warranty period begins. To avoid destroying the pants, make sure that you wash them separately and have them washed by hand. Use a little amount of detergent and hang them dry as soon as you’re done washing in shade. Remember to not squeeze the pants. Store in a cool place away from sun.
if you are interested in purchasing phat shorts, make sure you get one customized from alternategear right away. It’s easy, affordable and reliable.