As long as the item(s) are unused and undamaged, we are glad to exchange them for a different size except if your item is custom made ( phat pants, hoodies, suspenders etc are custom made for you ). Custom made items are only exchanged or refunded if we have made an error. If the error is yours we will help you sell the item through our site and ebay (make sure it is unworn). Once we recover the money we will make a replacment item and ship it to you. If you cannot wait until we sell it you can pay us and get a replacement straight away. We will refund after we sell. We cannot tell you how long this will take.

Be sure to return the item(s) within 30 days from receiving them if you are overseas and 14 days if you are in Australia. You will be responsible for the postage cost unless we have made an error, which is very unlikely. Choose carefully, ask as many questions as you wish about fit, colour etc. If you want to return the product because you have changed your mind about the item(s), you need to pay for charges that will be incurred during the shipping of the item(s). If the error has been from Alternategear, then additional charges are incurred by us. If you are overseas we can only refund to a paypal account.

Alternategear custom makes most of the items on its site so the time frames below apply for products and brands. Some items are drop shipped. This can take a few weeks. Alternategear has standard time frames on our deliveries according to the brand you order. Within Australia, the shipping may take 1 to 6 days. For international shipping, please allow 10 to 14 days provided there are no postal delays. For our brands and their corresponding timeframes, please see below:

C-Ouch—All items appear ‘in stock’ by default when viewed. Some items are in stock and can be shipped within 5 business days. The rest are made to order so allow up to 6 weeks before we can ship. If you are purchasing for a specific date/event check with us on turnaround time.

C-Dog—All items will appear ‘in stock’ by default when viewed. Some items are in stock and can be shipped within 5 business days. The rest are made to order so allow up to 3 weeks before we can ship. If you are purchasing for a specific date/event check with us on turnaround time.

S-Tribe—All items will appear ‘in stock’ by default when viewed. Some items are in stock and can be shipped within 5 business days. The rest are made to order so allow up to 6 weeks before we can ship. If you are purchasing for a specific date/event check with us on turnaround time.

T-Tag— All items will appear ‘in stock’ by default when viewed. Some items are in stock and can be shipped within 5 business days. The rest are made to order so allow up to 3 weeks before we can ship. If you are purchasing for a specific date/event check with us on turnaround time.

Revised & Improved delivery times for custom orders ( Phat pants, Hoodies and suspenders )

We have just the one phat pant makers 1. Crankypants. Crankypants Plain Phat Pants 5-6 weeks. Crankypants Phat pants approximately 5-7 weeks ( maker details under product description ) Crankypants Hoodies 5-7 weeks. If you order Crankypants phats + hoodie bundle delivery 5-8 weeks Your design created by us or you purchasing one of our designs with modification – Phat pants approximately 6-8 weeks. Hoodies 5-7 weeks. Suspenders approximately 4 weeks except ones in stock, check with us on stock. Do not select seamail for any of our products

By default, we use post office services to send our items. Within Australia, we deliver through Express Post so please expect to have your items in 1 to 3 days, except for bulky items such as reflector sheets and laser lights that may not fit into the express bags.

You may contact us for your preferences in faster courier services. This will cost more than the usual rates

We can ship in 5 business days for orders with reflective materials for Phat pants that are in stock.

To check the availability of the items you wish to order, you may get in touch via our contact form.

To get the size details of our major brands, please look under product description. If you have a query or size details are missing under a product please email us at info@alternategear.com.au.

Refer to point 3 ( above ) for estimated arrival time by brand. Estimated postage time below must be added to time outlined under point 3 to work out your orders arrival.

Remember: Alternategear make to order half of its’ products, drop ships’ some and the rest we have in stock. You may want to check before you purchase if you require your purchase for a specific date contact us.

Shipping times are below. This excludes advertised manufacturing & handling.

Australia wide

A. Express post – 1 to 2 business days to most postcodes around Australia. Australia Posts’ conditions for this mode of shipment apply when you make your selection. No tracking available.

B. Registered post – 2 to 6 business days. Australia Posts’ conditions for this mode of shipment apply when you make your selection. Signature on delivery

International

A. Slow mail for Europe, Asia and Africa – Delivery can take up to 6 weeks. Some items can be delivered much quicker. You may want to check with us before you order. Do not select Slow mail to deliver a Schminke product as we cannot send Schminke items slow mail any longer

B. Ordinary airmail and Speedpost ( to some destinations only ) – 10-14 business days to most destinations around the world. Insurance available to most countries.

C. Express post international . 5 business days. Signature item. This option not available to the USA.

D. Courier – We courier all phat pants and custom made hoodies ( with reflective material sewn on ) to the USA only. Options for the USA are ordinary airmail and Courier only.