Welcome to Alternate Gear


Customer Service

1. Customer Service Policy

You will be notified by Alternategear within 5 business days if the item you chose is out of stock. We are able to order items that are out of stock. You will then be advised on how long this will take. If items are available then it will be released within 4 business days. Other custom made items, like Phat pants, will take longer to finish. It takes around 3 to 4 weeks to complete. Restocking may vary depending on the suppliers. Updates on the website are done once a week, there might be items that have been sold out, but are still listed. You may check with us the details for shipping the item(s) to your address. If the shipping has been delayed, Alternategear will notify you either by phone or email.

2. Refund Policy

Items that are returned will be exchanged or refunded, if the item(s) has been returned within 14 business days for residents of Australia, and 28 days for international customers. The invoice or proof of purchase must be returned with the item(s). Postage charges will be paid by the buyer, except when the error has been made by Alternategear team, which is not likely. A customer will be refunded if the item(s) were returned unworn, undamaged and unwashed. The following reasons for returning the item(s) is acceptable: 1) Damaged item, 2) wrong size ( example: you ordered a medium or waist 32:" pants. We sent you a Large or waist 35" by mistake ). If you pick an incorrect size, we cannot refund ( we can help you sell the incorrect sized clothing by putting it on our site. You may choose to wait till it is sold before you get the replacement or you can pay again to get a replacement without the wait. When we sell the incorrect pair we will send you the money we got for it. We do not know how long this will take. 3) Account of the item is different from the item(s) that has been shipped. We do not refund a custom made product that was specifically made for you where you have provided incorrect measurements. If you make an error and get the wrong size we can help sell the item to someone else who may fit into it. Email us info@alternategear.com.au if you need more info. No refunds offered for change of mind.

3. Privacy Policy

Alternategear collects data information from its website visitors and customers in different ways. The information is used to provide a customized experience and not disclosed to any third parties. Email addresses used in inquiring about Alternategears products are not used distributed to other companies. It is only used in replying to the email inquiry.

4. Data Security

Alternategear guarantees that all payment transactions made through their website are secure. To prevent unauthorized access, data accuracy must be maintained and the appropriate use of information must be ensured. Physical, Electronic and Managerial procedures are placed to secure the information that is being collected.

5. Unsubscribe

In addition to processing orders, a list of purchasing history is being kept by Alternategear. This record acts like a tracker for the deliveries and helps in reviewing past purchases. We also send out monthly newsletters through email, which is called a “Minimail”. These are only emailed if the buy agreed to receive such emails. If you would like to Unsubscribe, send it to info@alternategear.com.au .Write “UNSUBSCRIBE” as a subject. We never sell and exchange email addresses to a third party.

6. Terms & Conditions

Please make sure you read the Terms & Conditions (T&C) carefully. When you click Submit Order, you agree to be bound by them. We may occasionally change the T&C, and your continued use of our website following any such change will signify your agreement to be bound by the modified T&C. Therefore, please make sure to check back often.

If you do not agree to changes made to the T&C, then you should immediately stop using the site. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use.

The term “Alternategear.” or "Alternate Gear" or “us” or “we” or “our” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of NSW, Australia. Website disclaimer The information contained in this website is for general information purposes only. The information is provided by Alternategear and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Through this website you are able to link to other websites which are not under the control of Alternategear. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website. Copyright notice This website and its content is copyright of Alternategear 2009-Current. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Alternategear's shipping estimate outlined during check out does not include production & handling time. We make to order or drop ship most of our products. Estimated delivery by brand is under FAQ

Refusal of Transaction We reserve the right to withdraw any products from this website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

Source: http://www.alternategear.com.au/customer-service/

http://www.alternategear.com.au/