Back to Top

Menu

Postage Terms & Conditions

PLEASE READ BEFORE YOU SUBMIT YOUR ORDER


Update 17/7 We have just introduced express shipping for Crankypants' phat pants & hoodies. This would deliver item in 4 weeks for an additional AUD $25. You can add other other Crankypants' items like hoodie or suspenders to this without purchasing express shipping for every single item. They will be sent together express. Other items that you add to your order will be sent separate and would be delivered within advertised time frames

New update 1/6/2015 Some items like Crankypants' phat pants, hoodies, suspenders and bundles are now are made overseas so need to be shipped to Australia. We have lowered the price of products recently but unfortunately have to charge shipping cost incurred shipping it to your address from overseas.

We use budget shipping to deliver products that is on sale, has free shipping or is discounted 10% and over. Please note that these items would take 4-6 to reach certain destinations. Delivery time frame vary from product to product. You may want to check with us before you purchase.

Customers in ARGENTINA, BELGIUM, DENMARK, LUXEMBERG, MEXICO, PANAMA and SWEDEN purchasing Crankypant's hoodies suspenders or phat pants now only have Budget shipping ( slow air mail ) and Express post international for shipping options. Do not select airmail if you live in the above listed nations. Delivery will be 4-6 weeks for Budget & just over 3 weeks for Express International.


FREE SHIPPING for all Australian orders $350 or over

GENERAL IMPORTANT INFORMATION RE POSTAGE SERVICES


Shipping times exclude advertised manufacturing & handling time wherever applicable ( mostly custom made items ). Choosing an express service (express service not available for the USA & Canada), this information is for customers in Europe, Africa & Asia only ) can save you a week but do not expect products to reach you in 6-7 days as most of our products are custom made to order. Express service to Europe is trackable.

Customers in Australia that select Express service save a day or two. Express post within Australia has no tracking. Registered post has tracking. Please see the Australia post website for Express & Registered post terms & conditions

Delivery time for customers that select the slow or budget mail option ( Europe, Africa & Asia ) option depends on item. Add 1 weeks to advertised delivery times if you have selected the budget option except in the case of Schminke products where you will need to add 2-3 months as item is sea mailed. No tracking for slow mail and in some cases for ordinary airmail also. Slow shipping not available to Andorra, Belize, Kosovo, Leichtenstein and San Marino. Please do not select slow shipping option if you live in the above mentioned countries. If you select slow shipping and you are from one of the above 6 nations, we will email you with a Paypal link for you to pay extra money owing. For Europe, Asia and Africa - When you select airmail you will save about week. When you select express ( outside of Australia) you will save nearly 2 weeks ( This is for phat pants, suspenders and hoodies custom made only. Other product deliveries for around the globe are outlined below


If you are outside of Australia put down your street address as some freight company's do not deliver to post boxes.


ESTIMATED TIME OF ARRIVAL BY BRAND


Alternategear custom makes most of the items on its site so the below time frames apply for products and brands. Most items are drop shipped. Alternategear has standard time frames on our deliveries according to the brand you will order. Within Australia, the shipping takes 1 to 6 days, depending on the service you select. For international shipping, we use ordinary airmail,express services like courier, Speedpost and Seamail. Allow 10 to 14 days provided there are no postal delays for ordinary airmail and speedpost, up to 5 business days for Express and courier and 4-6 weeks for Slow/Budget. Do not select Budget mail for Schminke phats, leg warmers, jackets etc as we do no longer offer budget mail for Schminke products


For our brands and their corresponding timeframes, please see below:


Crankypants-Plain Phat Pants delivery approximately 4-5 weeks.
Crankypants-Phatpants and phat shorts delivery approximately 4-5 weeks ( maker details under product description ).
Crankypants Hoodies-delivery 4-5 weeks. Some designs take longer to deliver like 6 weeks ( basshead, D2E & No one ).
Crankypants bundle ( phats+hoodie+suspender)-approximately 5 weeks.
Your phat pant design created by us - approximately 4-6 weeks and Hoodies 4-6 weeks.
Suspenders - We have most suspenders in stock ready to ship in 5 business days. Delivery of items in stock for within Australia one week and international 2 weeks. If we run out delivery will take 2-3 weeks worldwide.
Delivery of Crankypant's phats that are on the pre-launch page, daily deal section or Sale section 4-6 weeks


Schminke - 4-5 weeks delivery internationally & 1-3 weeks Australia wide delivery. Please see product description 'Created by Schminke' to identify Schminke designs. Products - Phat pants, leg warmers, skirts, tops.


C-Ouch—Delivery 2-3 weeks worldwide.


Cyberdog—All items will appear 'in stock' by default when viewed. Some items are in stock and can be shipped within 5 business days. The rest are made to order so allow up to 3-4 weeks before we can deliver. If you are purchasing for a specific date/event check with us on turnaround time.


S-Tribe—All items will appear 'in stock' by default when viewed. Some items are in stock and can be shipped within 5 business days. The rest are made to order so allow up to 4-5 weeks before we can deliver. If you are purchasing for a specific date/event check with us on turnaround time.


T-Tag— Delivery 2-3 weeks internationally & a week for within Australia


Reflective materials, edging, uv paint, leg warmers, cuffs and other accessories - Delivery 7-10 days if you are an Australian customer and 2-3 weeks if you are overseas. If your order consists of a product we custom make ( phat pant, hoodie, etc ) as well, delivery will take as long as phat pants that take the longest as we combine shipping. Check with us if you need items for a specific date.


Everything else - you receive within two weeks.


By default, we use post office services to send our items. Within Australia, we deliver through Express Post or Registered post. Expect to have your items within a week unless you order an item that takes longer to deliver with it. Bulky items such as reflector sheets that may not fit into the express bags would take longer to deliver


You may contact us for your preferences in faster courier services. This will cost more than the usual rates we have on the site by default.


To check the availability of the items you wish to order or to check if we can deliver an item faster than advertised, you may email us at info@alternategear.com.au or contact us through live MSN chat at alternategear@hotmail.com, Facebook chat or text message or ring us. Please see the contact page for our contact numbers if you wish to call and speak with us.


Please make sure you read the below shipping Terms & Conditions (T&C) carefully. When you click Submit Order, you have understood delivery times & agree to be bound by them


POSTAGE/SHIPPING DOMESTIC & INTERNATIONAL - SERVICES WE USE & TIME FRAMES



Australia wide - Excludes advertised manufacturing & handling time


A. Express post - 1 to 2 business days to most postcodes around Australia. Australia Posts' CONDITIONS for this mode of shipment apply when you make your selection. No tracking, insurance or signature on delivery.


B. Registered post - 2 to 6 business days. Australia Posts' CONDITIONS for this mode of shipment apply when you make your selection. Signature on delivery


International - Excludes advertised manufacturing & handling time


A. Budget mail is the cheapest option to Europe. Very important - We are unable to send Schminke products budget ( sea mail is the only option for Schminke products to go budget. We cannot do this for items with reflective materials as they most likely would get damaged in a container at sea over a 3 month period as containers that carry clothing is not refrigerated )


B. Ordinary airmail and Speedpost ( speedpost is available to some destinations only ) - 10-14 business days to most destinations around the world. Option available worldwide including USA and Canada. Delivery approximately 2-3 weeks. We can do faster but would cost you much more. Please email us if you want a quicker delivery.


C. Express post for customers outside of Australia - We courier items when you select this service. Delivery in 3-5 business days worldwide. Manufacturing time not included. Tracking available. Option Available for Asia Africa and Europe.